Investing in SourceBreaker involves much more than just purchasing technology licenses for your recruitment agency.

Getting the best out of technology goes beyond simply having access to great tools. It means ensuring that your teams use those tools successfully in daily workflows to reach your wider business objectives, tracking results and delivering clear ROI on your technology investment.

SourceBreaker’s Customer Success team works proactively with each client to build bespoke, long-term partnerships, driving maximum adoption of the SourceBreaker platform and supporting all stakeholders across the organisation, from recruiters to business leaders.

Each new client we bring onto the platform follows a clear onboarding and support framework to maximise short and long-term ROI.

Our Process

1. Success Strategy Session

Before onboarding, a dedicated Customer Success Manager will run a Success Strategy session with your business to understand what success looks like for your specific organisation and corporate objectives. Whether it’s revenue growth, headcount growth, increasing placements per recruiter or diversifying your markets, we’ll prepare a custom onboarding journey unique to your goals.

2. Platform Customisation

Before going live on the platform, our team will fully customise your SourceBreaker environment, configuring it to fit your teams, markets and integrate with your existing technology stack.

3. Launch

Getting started with SourceBreaker is split into two sections, each focusing on a separate functionality area:

• Candidate Acquisition — How to uncover more candidates and increase your candidate pools

• Business Development — Find more opportunities to place your candidates and win new business faster

Training sessions are highly interactive, with teams logging in with the CSM to see SourceBreaker in action on live searches from the start, seeing immediate impact and results.

4. Driving Adoption

Once live, your CSM will actively drive adoption of SourceBreaker across your business, working directly with users, managers, sponsors and business leaders to provide the operational data needed to secure maximum engagement.

To ensure that everyone involved in the rollout sees and understands the impact of the platform, we provide training and ongoing support on how to accurately track and celebrate both wins and ROI from the outset.

5. Maximising ROI

Your CSM will regularly present back to you to help continually push ROI from your investment, analysing usage, wins and top performers, as well as identifying under-used elements of the platform and developing solutions, including custom training sessions.

Along with a monthly management check-in, your teams will have access to frequent workshops and weekly training boosters, all aimed at helping SourceBreaker users take their results to the next level.

6. EBRs

Our annual Executive Business Reviews track the impact of SourceBreaker’s technology on your key business objectives, providing a detailed ROI analysis that frames your technology investment within the context of your core business goals.

Our Impact

SourceBreaker was born in the recruitment industry – built by recruiters, for recruiters. We know the pain of purchasing exciting technology only to be let down by disappointing onboarding experiences, slow customer support and poor user adoption of new tools.

That’s why we invest heavily in ensuring that you get clear, measurable ROI from your investment, guided by a dedicated CSM team working actively with your business to deliver tangible results and ongoing success.

1. True partnership

A bespoke support experience tailored to your markets, your team and your agency.

2. Aligned to your business goals

We directly track SourceBreaker’s impact on the KPIs that matter most for your performance.

3. Long-term view

Committed to working with you actively for the lifetime of your subscription.